30 September 2025

External Circular: Customer Experience Maturity guidelines- V1- Reminder

Reference: CIR-2025-00000166

To:   All Health Professionals, Health Facilities, Insurance companies and payers within the jurisdiction of Dubai Heath Authority –Dubai:

Greetings!

Kindly find the attached the external circular # 0595 concerning:

Customer Experience Maturity guidelines- V1

For your kind compliance & adherence as per the contained instructions.

Supportive Documents:

• Circular # 0595
• Guideline for Customer Journey Standards and Protocols across the healthcare sector in Dubai- Version 1.

• Appendixes

   

With regards – Dubai Health Authority (DHA)

Supporting Documents:

DHA CX Maturity Guidelines V1.0 17092025.pdf:

View Document

Frequently Asked Questions - CX Maturity Guidelines 17.9.2025.pdf:

View Document