All Dubai.

Owner guidelines is based on Cabinet Decision no. (29) of 2020 concerning Federal Decree no. (4) of 2015 concerning Private Health Facilities

It is a schematic design drawing in AutoCad format for the facility with clear measurement in (SQM) of each room/area with labels as per the services.

The engineering company must have the activity of “Interior Decoration” or “Architectural Prospective Drawings Services” for Hospitals/Day surgery Center/Fertility Center.

This can be done by submitting an online application and pay the required fees for  DED or Free Zones Authority.

Yes, the applicant has to provide an approval from Dubai Municipality to turn the specific land location into a Hospital/DSC.

No, non-surgical cosmetic procedure are services that do not require a license, but are privileges granted by the Medical Director of the facility for professionals who fulfills the criteria as per the Standards for Non-Surgical Cosmetic Services document

It is a map from Dubai Municipality or Free zone authority showing the land plot number.

The license is valid for one year, subjected to renewal within 3 months before the expiry date.

A soft copy of the license & other approval letters are available in the facility profile, “My Applications” page under Closed applications tab.​

​No, the facility must obtain the final approval and get its status changed to “Active” before its professional are allowed to work.

​The license is valid for one year, subjected to renewal.

The DED license should be valid for not less than 3 months.

Facility closure must not exceed 6 months, however, extended periods shall be subjected to DHA review and approval.

​First, all other professionals’ licenses must be cancelled. Then upon DHA approval of the facility cancelation, the medical director’s license will be canceled at the same time.

A facility group are the branches of the facility that share the same ownership. This can be documented in the system by applying for “Add Facility to Group” service and providing evidence of shared ownership.
Healthcare professionals can then rotate between the group facilities without the need for a part time license (According to Circular no. 80 pertaining Physicians Transfer Amongst Medical Facilities) – The Medical Director should access the list of professionals from the dashboard page then select the professional and select the option of approving the rotation. The option will be enabled and the professional will be able to issue sick leave certificate under the selected branches immediately (Working in branches of the part time license facility requires applying for another part time license)
 

​No, this permission is completed free of charge for healthcare professionals working under the same facility group.

Sheryan is the name given to DHA’s online licensing system for healthcare facilities professionals.

You may find detailed step-by-step instructions here .

Statuses and/or comments can be viewed in the professional / facility account under “My Applications” page in the Active or Closed applications tabs depending on the status of the application.​

Yes, you may find detailed step-by-step instructions on how to apply for selected facility and professional services under each service page.

​As stated in the application Terms and Conditions, DHA reserves the right to reject any application if there is no response from the applicant, for more than 3 months. This will additionally forfeit the applicant's right for a refund of fees, associated to the service.​

To have a better experience while navigating Sheryan system or applying to any of its services, it is advised to use a laptop/personal computer and Google Chrome/Mozilla Firefox browser.
If the issue is not solved, please withdraw the application and re-apply for the service.​​

​This cannot be done from the account directly, the professional may change those details within any new applications they apply for​.

​This can be done through the settings page by clicking on Edit personal Information (The new email address must not be used in any other Sheryan account)​.

Kindly enter the username instead of email address when applying to change the password as the email might be used in another Sheryan account.​

Kindly make sure that all mandatory fields are filled and that all tabs have turned into the color green. Only then the button to review form will appear.

​The online payment is accepted using Credit Card (Visa or Master card) and Debit card.

1.         Passport number and expiry: Done within an active transaction such as Renew Professional License, Activate Professional License, etc.
2.         Name Change: Apply for License Card replacement
3.         Mobile/phone number: Done through candidate’s account
4.         Email: Done through candidate’s account
5.         Date of Birth, Gender, Nationality: Done by sending and email to Health Regulation Support Team with a valid passport copy

All services and their related information including timeframe, fees, requirements, etc. can be found in the professionals and facilities service catalogue​.​

To view the eligibility criteria, please check the Unified Healthcare Professional Requirements (PQR)​. In addition, the free “Self-Assessment Tool​” service can provide an instant evaluation on the professional’s credentials.

No, documents need to be legally translated and uploaded in the application along with the original copies.​

​No, attestation of document is not required to unless it has been specifically requested by DHA credentialing team.

​Yes, it is mandatory to be uploaded in the application unless the applicant degree is a BSc or a higher qualification​.

​It is a record of surgical procedures performed by professional of surgical specialties for the last two years. The logbook should be signed, stamped and include the names, number and dates of performed surgeries. Please note that the logbook does not require Dataflow verification​.

The professional must provide a formal letter issued by a government entity (Medical Council or Ministry of Health) confirming that the professional is allowed to practice without a registration/license and that he/she are in good standing. If the professional did not manage to obtain the mentioned letter, an official Good Standing Certificate (GSC) from last employer confirming the same must be provided.​

In that case, the professional is considered to be having a gap of practice which must not exceed 5 years for non-locals and 10 years for locals.
Kindly refer to the dicountinuty of practice page in the Unified Healthcare Professional Requirements (PQR)​

​A position consists of a Category (e.g. physician, dentist), Title (e.g. specialist, consultant) and Specialty (e.g. cardiology, pediatrics). Each professional is allowed to have a maximum of 3 registered positions.​

Yes, you may proceed with 'Request a Manual Review’ application; which is a paid service. DHA credentialing team to check if you fulfill the requirements for the position you are applying for.

In case of approval, you will have to proceed into applying for “Get Registered” service.​

No, the registration can only be renewed in two scenarios: Three (3) months before expiry or three (3) months post the license cancellation date.
In case the registration expires, the professional is required to apply again for “Self Assessment Tool​” service and complete all requirement.

Yes, if you maintained an active registration; this guarantees approval of the same position even if the PQR criteria is updated.

An active registration is like an eligibility proof to start job hunting in Dubai. The registration must be activated into a license by a hiring facility first in order to start practicing.​

​The applicant must use the Self-Assessment Tool and select the most relevant (closest) title(s) according to their qualifications and experiences. whether the applicant proceed with "Get Registered" application or Manual review, DHA credentialing team shall evaluate the documents and select the suitable title.

​PQR refers to the Unified Healthcare Professional Qualification Requirements which is the licensing guideline followed within UAE by the regulatory authorities (Ministry of Health and Prevention,  Department of Health – Abu Dhabi and Dubai Health Authority). It lists the licensing titles and the requirements and specifications for each of those titles. The PQR document have been transferred into a free automated Self-Assessment Tool service​, enabling an immediate evaluation of the professional’s credentials.​​

​The PQR is updated every 2 to 3 years; the updated version may include new titles, new recognized countries and updated requirements.​

The applicant must use the Self-Assessment Tool and select the most relevant (closest) title(s) according to their qualifications and experiences. whether the applicant proceed with "Get Registered" application or Manual review, DHA credentialing team shall evaluate the documents and select the suitable title.

​Primary source verification (PSV) process aims to ensure safe and effective professional practice by verifying the documents provided for licensure directly from their original source(s). This process is completed by "Dataflow" which is a specialized international verification company.​

​It is a process of electronically linking the verification result in the professional registration applications. To be able to link, start by creating an account on Dataflow website​ and following the applicable steps.

​For regular requests, it takes twenty five (25) working days (from payment date) for a new PSV report to be issued
For express requests, it takes Fourteen (14) working days (from payment date) for a new PSV report to be issued
Five (5) working days (from payment date) for existing PSV reports to be transferred

It is possible to track PSV reports by clicking here.​

​PSV reports have no validity; new documents are added to existing reports. However, previously checked documents may require a new verification in case it has been updated (e.g. an update to the experience duration that has been verified earlier).​

All Professional Licensing Fees are listed in the following Link including the PSV process fees

https://www.dha.gov.ae/en/healthregulation/pages/required.aspx

​Yes they are, however there shall apply a report transfer fee of AED 100 dihrams and DHA may request verification of an already verified document if it has been updated.​

Yes, it is. The report should be uploaded in the registration application under “Other Documents” section. The included documents in DHCC report shall not require Dataflow verification, unless there is an update in them (e.g. an update to the experience duration that has been verified earlier).​

​If the Dataflow verified documents are not present under the “Verifications and CBT Assessments” page in Sheryan account, then the professional must apply for the transfer service on Data​flow website​ (This process may take up to five working days and it is a free service for DHA reports post 2017, for other cases transfer fees shall apply).​

The professional must login to their Dataflow account​ and create a new case for additional document through the portal.

DHA runs its (Computer Based Testing) CBTs through a recognized global leader in technology-enabled testing, called Prometric. Professionals may attend the assessment in any Prometric​ centers across the globe.
For more information about CBT assessment, please check the guideline

​DHA does not provide any references for (Oral Assessment). However, for Prometric exams please refer to the guideline

There is no waiting period to take another assessment. The professional may re-apply once the result of the earlier attempt is published.

The applicant is required to pass one assessment only for each position he/she applies for (A Computer Based Testing – CBT or an Oral Assessment). To know the type of the required assessment, complete the “Self Assessment Tool​” service.

​It is an interview by an examining panel conducted in Dubai. The assessment duration for physicians/ dentists assessment is thirty (30) to forty-five (45) minutes, while for other categories it lasts between twenty (20) to thirty (30) minutes.​

For Prometric assessment, the applicant must present the original passport.
For Oral assessment, the applicant should refer to the instruction in the application.

The assessment result is not shared with applicants, only the outcome as Pass or Fail is shared.
Results are published within 5 working days in the “Verifications and CBT Assessments” page for Prometric assessment and in the closed "Schedule Oral Assessment" application for oral assessments.

The professional must either obtain a new qualification and fulfil the PQR criteria for a new higher title to be able to apply again. Or re-apply after two (2) years from the publication of the third assessment result, providing there is no gap of practice.

​Yes, applicant may submit an appeal letter to info@dha.gov.ae​ within one (1) month after receiving the results.

​If the professional does not renew their registration within two (2) years of the license cancelation and the assessment passing result was published more than five (5) years ago, they must pass a new assessment (if no other assessment exemption criteria applies).​

​Feedback will be sent three (3) working days or earlier before the selected date range, confirming the availability of an assessment panel and the exam will be scheduled. Otherwise, the professional need to wait until the next selected date range.​

​All assessment exemptions are listed in the Unified Healthcare Professional Qualification Requirements (PQR)​ and in Licensing Health Professional Policy

​To view all fees related to professional licensing click here.

Full-time licenses can be renewed within a period of maximum six (6) months from the expiry date, however, penalty for non-renewal shall apply. 
Part-time and Trainee licesnes automatically get cancelled once expired.

​The facility must apply to cancel the professional license and pay all penalties then they can apply to activate the license again.​

The renewed license will be valid one year from the original expiry date

In order for the updated position to reflect on an active license (full time or part time), the facility must apply for Add/Upgrade Professional License service.
However, if a new facility wants to activate the license for the updated position, the facility should apply for Activate Professional License service​(example: activating a new part time license)​.

​The validity shall remain the same as the validity of the license before the update​.

Non-surgical cosmetic procedures are privileges granted by the Medical Director of the facility for professionals who fulfills the criteria as per the Standards for Non-Surgical Cosmetic Services document.

​If the professional is applying for the same position with no new experience outside the jurisdiction of DHA, then there is no need for a good standing certificate.​

Yes, all visiting professionals need to apply for a full-time license in order to clinically practice their specialty in Dubai even if for a limited period of time (procedures and steps are similar to full time professionals).

​The professional license is valid for 1 year.

There are two scenarios: 
1) ​If the facility license status is 'Inactive', the Professionals' license status will be 'Inactive’ until the facility license gets activated.
2) If the full time license was cancelled, the part time licesne(s) status will be 'Inactive' until a new full time licesne gets activated.
Clinical practice is not permitted when the license status is Inactive.

​Malpractice Insurance should be available and valid, covering the period of the professional’s practice, however, there is no need to upload it in the license activation application​.

The eLicense can be found in the facility account under “Closed” applications tab within the related application.

A career in healthcare in Dubai starts with obtaining a registration then activating it into a license. To apply for the registration the professional must apply for the Self Assessment Tool​ as a first step.

*General Practitioner can have a maximum of 4 part time licesnes in Nurseries
For more information, please check Healthcare Professionals Licensing Policy and Circular no. (80) regarding Physicians transfer in-between branches of mother group.

​Yes, it is possible to activate a part time license for a position that is not listed in the full time license​.

No, the part time license will not change unless the part time facility applies for the Add/ Upgrade service.

​Yes, according to Circular no. (80) for year 2016, a professional may practice in branches of their full time license facility. First of all, the facility and its branches should be registered as a “Group” in Sheryan; then the professional must be granted an approval from the facility account to practice in the selected branches.

Professionals holding part time licesnes cannot practice in the branches of the part time facility. They must apply for a new part time licesne.

​No, the current part time license(s) shall remain active. However, those licenses cannot be renewed unless the full time license facility grant the part time license approval again​.

​No, the status of the part time license(s) will be set to “Inactive” until a new full time license is activated and the full time facility grants an approval to re-activate the part time license. Clinical practice is not permitted when the license status is Inactive.

​No, in case the part time license was not renewed, the status will be set to “Cancelled” with no penalties. The part time facility must apply to activate the license again.

When the Full time license is cancelled, the part time facility has the option to convert the license into a full time license through the “Activate Professional License” service. The service fee would be AED 200 and the license will maintain the same validity of the converted part time license.

​This should be done from the Medical Director account, where the list of professionals should be accessed from the dashboard page then select the professional and approve the option of ‘Allow this professional to apply for part time licenses’.

​Trainee restriction is put on professionals who do not fulfill the experience criteria as per Unified Healthcare Professional Requirements (PQR) and DHA credentialing team evaluation (e.g. Tier 3 degrees, gap of practice, fresh graduate). Once the requirements are fulfilled, the professional may update the license.​

​Applicants cannot apply directly on the system for the title of trainee. First, they must complete the Self ​Assessment Tool​ service selecting their main title, then according to the result of the self-assessment tool; the applicant should proceed into applying for either “Get Registered” or “Manual Review” services making sure to upload a copy of the training aproval from the training facility. Once the DHA credentialing team approves the application, a trainee restriction will be put on the professional’s registration.​

​The required training should be a hands-on training in a training approved facility. If the professional wishes to train in Dubai, they may check for approved facilities in Dubai Medical Registry​ (filter by Add-Ons: Clinical Training Service and then contact the facility for more details). If the training is conducted outside UAE, then a valid license/ registration covering the training period must be provided.

The professional can apply for “Raise License Cancelation Issues​” service uploading supportive documents (e.g. New employment visa under new licensed healthcare facility, confirmation of employment Visa or labor card cancellation, Temporary permission to work in another healthcare facility from Ministry Human Resources and Emiratization) and DHA shall take the necessary action.

The Medical Director will have to apply for "Raise License Cancelation Issues" service with the required documents.

"​DHA shall not accept applications by revoked professionals prior to a period of two (2) years from the date of revocation.
To re-applying provide a positive verification report of new documents to info@dha.gov.ae along with your complete deltails. This is subject for approval and you will be notified by email."

Good Standing certificate is a certificate issued by the Medical Council / Regulatory licensing body, confirming the professional’s Good Standing (Lack of any malpractice) during his/her practice. The submitted letter must not be older than 6 months on the date of applying.​

The Good Standing Certificate can be found in the professional’s account by accessing “My Applications” page under Closed applications tab.​

DHA Good Standing Certificate has no validity only an issue date. It is up to the receiving authority to decide whether to accept the certificate or not.

No, the facility/ies details shall not be included in the issued certificate.​

Yes, however, the letter will not be issued as “Good Standing Certificate” but instead as a “Letter of Current Status” with the period of the revocation / suspension.​

​If the facility cancels the professional license before the expiry date, the cancelation date will be the date listed in the certificate.​

A request along with a copy of the professional’s passport must be emailed to info@dha.gov.ae

Visit the Request License Details Verification​ service page for the complete details

​Licensed professionals must update their account with the required annual CPD/CME points to ensure accessibility to other professional services.
This can be completed through applying for the service “Update CPD Points"

CPDs will be pre-calculated by the system and will be equal to the category with the highest number of required CPD points as per the PQR

If the professional underachieves the target, then the professional license cannot be renewed.

​Yes, modifications can be done with payment of required fees (Example: Change facility location, Add/remove specialty, Chang ownership. Except for the modification of "Change Facility Category").

For Clinical ​Training programs: The facility must apply for “Amend Facility License” service and choose “Clinical Training service” from the “Add/Remove Add-Ons” list. 

For hands-on workshop: The facility must apply for "Request Tempirary Permit" service

The facility has to add the specialty of Diagnostic or Radiology service; where only a Diagnostic Radiology/Radiology physician can operate the machine. In addition, an approval from FANR and Dubai Hospital is required.

​IVF services can only be offered in a standalone fertility centers or hospitals.

​Fines (e.g. Renewal delay penalties) cannot be paid in installments. However, violations installment can be accepted provided the professional violation exceeds AED 5,000 and the facility violation exceeds AED 20,000.

​To view all fees related to professional licensing click here.

No, in case the part-time license was not renewed, the status will be set to “Expired” with no penalties and the part time license facility must apply again in order to activate the license.​

It is the responsibility of the facility to renew or cancel the professional licenses of its staff. The arrears fee shall apply on the facility's account if the professional license has not been renewed or cancelled prior to its expiry date.

​Decree of the Executive Council No. (32) of 2012 concerning The Regulation of Practicing Health Professions in the Emirate of Dubai is the primary reference for violations in the Emirate. If the healthcare facility or professional did not comply with the DHA regulations and guidelines, fines from Table (3) and table (4) shall be issued.

​It is possible that the facility has a pending action in its account (check the Dashboard) or it could be due to not completing the mandatory survey which is required to issue the license.

​For facilities other than Hospitals, a minimum of two visits per year are to be expected. The time interval between visits shall be based on the outcome of the inspection.

​Two full-time physicians/dentists can share one room, providing their specialties require the same setting.

​1.    Assistant Nurse to Registered Nurse ratio is 2 : 1. However, for homecare facilities; it is required to have 8 nurses in total (3 AN to every 1 RN)

2.    Registered nurse /Assistant nurse to Physicians ratio is 1 : 2

3.    Registered nurse /Assistant nurse/Dental assistant to Dentist ratio is 1 : 1

​It is the Knowledge and Human Development Authority - KHDA license (Not the same as the trade license).

​Yes, by submitting a new online application with clear and elaborated justification-subjected to DHA review and approval.

​To view Professional Licensing Fees click here.

​The payment receipt for any application can be found by opening the application in the professional /facility account.

Kindly click here

Telephone: 800342

Email address:  info@dha.gov.ae

Customer Happiness Center: Al Jaddaf Dubai - Sheikh Ahmed Square – Block C - Office 122 (Mon to Thu, 8:00 To 2:30)(Fri, 8:00 To 11:00)

​No, Sick Leave certificate details cannot be changed once issued. The professional/ facility must apply for a new certificate (No refund will be accepted).

No change will apply on the license validity after changing the owner name.

Yes, the facility shall be responsible to ensure renewing the licenses & pay any applicable fines.

​First, all other professionals’ licenses must be cancelled. Then upon DHA approval of the facility cancellation, the medical director’s license will be canceled at the same time.

Yes, that is possible. As long as he/she fulfills the criteria of the healthcare professionals licensing.

The professional with the most senior position/ job title and longest duration of experience is considered the most suitable person for the position of the facility Medical Director.

Each professional is required to apply online for “Update Professional License Card Information” service from their account in order to obtain an updated eLicense.

​Details about medication-related services and requests can be found under "Manage Facility Medication" section in the page of facility services - Link